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General Frequently Asked Questions
Question:
I purchased a downloadable full working version and now all of the sudden it's not working anymore and it asks me to relicense but I can't - what should I do?
Answer:
Most likely something happened which caused your software to become 'unlicensed'. This could happen for many reasons including:
You had a system crash and had to reinstall the software
Somehow the license file was deleted
There was a software conflict with an existing application and the software
needs to be reinstalled
To solve this problem, please contact Customer_service@ntius.com or (949)-421-0720 x100 and have as much as much of the listed information below as possible, on-hand. We will happily solve the issue as quickly as possible:
a. Your Order/Invoice number
b. the email address used when ordering
c. the product/title ordered with the full name of the purchaser.
